General Questions

Here is a list of the most common questions we get from our customers. If you still have any questions about a purchase or a partnership opportunity, please do not hesitate to reach out via phone call at (833) 454-0200 or email us at [email protected]

Does His Authentic have a traditional retail storefront?

His Authentic is a growing global company with virtual offices and certified authenticators in both the United States and Japan. We do not currently have a physical space but you can purchase any item directly on our website

How do I know all His Authentic watches and accessories are authentic?

Every item that is sold on His Authentic comes with a 100%, lifetime, money back guarantee relating to authenticity. His Authentic is a member of the International Anti-Counterfeiting Coalition and avid supporter of patent-pending anti-counterfeiting solutions for luxury brand goods through Brand Check. All of our items go through a vigorous inspection from an expert authenticator.

Will you buy my watch or high end accessories?

At this time, we are not currently purchasing additional inventory but this may change in the near future. We will announce on social media channels when we begin purchasing so please follow us on Facebook and Instagram.

Can you find a specific watch for me?

We are very active in the watch community and well connected. If we don’t have a watch on our online store, there is a good chance we can help you find it! If you are looking for a specific watch, please let us know and we will do our best to source it for you regardless of how rare it is.

How are His Authentic prices so low?

Since we do not have to pay for expensive retail stores, we strive ourselves on giving back to our customers by pricing our items much lower than most of our competitors. We want you to be a customer for life and want you to feel that you are getting a great deal with anything you purchase from us.

Shipping and Refund Policies

Hopefully these answer all of your shipping and return questions. If you have additional questions, please reach out to us.

How long does it take to receive my watch after ordering?

You can expect to receive your watch usually 5-8 days after purchasing on His Authentic. Our inventory is inspected by an expert authenticator from the closest location in either the United States or Japan. We will notify you with a tracking number as soon as we get it but this may take 3-5 days if the item is with an authenticator and not directly in our possession. All items purchased on His Authentic qualify for free shipping through UPS or USPS depending on location.

If I am not happy with my watch, can I return it and what is the policy?

Complete customer satisfaction is our primary business goal. We offer a 100% refund on your watch if you are not satisfied with your purchase. If for some reason you are unhappy with your purchase, you may return it within 5 days from delivery. Items must be in the same condition when returned and we will process a full refund within 7-10 days after we receive and inspect it. Return shipping shall be paid by the buyer. For any questions on returns or to initiate a return, please email [email protected]

When does His Authentic make refund payments on an item that I have returned?

After we deem the returned item is the original item in the same condition, we will process a full refund within 7-10 days after we receive it.

What should I do if my order hasn't been delivered yet?

We try to do our best to stay in contact with you every step of the way after you make a purchase on our site. You should receive a few emails from us with the order confirmation and tracking number within 2-5 days depending on certain situations. If you haven’t received a tracking number after 4 or 5 days after purchasing or if you haven’t received your item within 7 days, please email us at [email protected] or call us directly.

Do you ship items outside of the United States?

At this time, we only ship items to addresses in the United States. This may change in the future so please follow us on social media to stay informed.

Other Questions

Here are some other questions our customers have asked us in the past. We hope this clarifies any confusion and wish you happy shopping with His Authentic!

Can I finance a watch from His Authentic?

We may be offering financing in the next month or two. Please follow our social media channels to stay in the loop and qualify for exclusive promotions.

What payment types are accepted with His Authentic?

We accept PayPal or any major debit or credit card including American Express, Discover, Visa or Mastercard.

Will the bracelet or strap fit on my wrist?

Each wrist is sized differently and bracelet sizes can vary. Most of the watches we list on His Authentic are sized for the average wrist size but please read the description before purchase. Some items will come with extra links that have been provided by the seller but other items come as is. Feel free to message us if you have a question about sizing before ordering.

Is His Authentic and Her Authentic the same company?

Her Authentic was founded by Natalie in 2015 and she has built a great reputation online of selling authentic high end handbags at low prices. Many Her Authentic customers had asked for years when we would offer Men’s items so Natalie created His Authentic with her husband Jeremy in 2019. Together, His Authentic and Her Authentic are now the boutique leaders of high end designer handbags, watches and accessories in the US.

Are you offering any affiliate programs or partnership opportunities?

We are always open to listening to opportunities to grow our business ethically and invite you to connect with us. The owner of His Authentic, Jeremy Katz, is a former Google employee and a digital marketing wizard. He also created the other companies Master Adwords, Complete ROI and Advertising For Surgeons